Data Analyst II, Customer Experience - Remote

Overview

We are looking for a customer-centric and detail-oriented Data Analyst II to join the Customer Experience team at Spring Health. In this role, you will be responsible for delivering both custom and standard reporting that communicates the impact of Spring Health for its customers.

In Short

• Deliver analyses and dashboards to customers and internal stakeholders.
• Build expertise on different data sources and develop creative solutions.
• Collaborate with Product Managers to evolve our customer data story.
• Automate and scale commonly requested reports and data sets.
• Become an expert in our data stack including R, Snowflake, Looker, dbt, and RStudio Connect.
• Ensure high satisfaction with the quality of work produced.
• Maintain data consistency and quality in reports.
• Complete requests in a timely manner while prioritizing quality.
• Provide dashboards and analyses that deliver ongoing value.
• Ability to travel quarterly for team collaboration.

Requirements

• Strong SQL skills for querying data.
• 3+ years of experience with data visualization and dashboarding tools.
• Strong analytical skills and attention to detail.
• Exceptional communication skills for explaining technical concepts.
• Ability to navigate ambiguous problem areas.
• Prior experience with R and dbt is a plus.
• Passion for changing the face of mental health care.
• Motivated and thrives in fast-paced environments.
• Ability to travel once a quarter.

Benefits

• Health, Dental, Vision benefits from day one.
• 401(k) match for retirement planning.
• Yearly allotment of no cost visits to mental health providers.
• Competitive paid time off policies.
• Parental leave after 6 months tenure.
• Professional Development Reimbursement.
• Donation matching to support favorite causes.
• Access to fertility care support and wellness programs.