Customer Experience Operations Manager - Remote

Overview

As a Customer Experience (CX) Operations Manager, you’ll play a key role in ensuring the smooth and effective operation of Aptem’s post-sales teams. Reporting to the VP Customer Experience, you’ll work closely with department heads across Implementation, Customer Success, and Support, as well as cross-functionally in the business, to drive continual improvement in the performance of the customer-facing teams at Aptem.

In Short

• Drive Product Adoption
• Management of CX Technology and Toolset
• Project Management
• Forecasting
• Analysis and Reporting
• Process Improvement
• Documentation

Requirements

• Proven background within a related role, ideally within the SaaS or EdTech sectors
• Project Management certification preferred
• Strong technical knowledge of CRM systems
• Excellent analytical skills
• Customer-centric mindset
• Excellent written and verbal communication skills

Benefits

• 27 days holiday allowance plus bank holidays
• Option for paid volunteering leave
• Company pension scheme
• Private health insurance
• Learning and development budget