Implementation Consultant - Remote

Overview

At Aptem we’re passionate about creating solutions that enable our customers to deliver world-class training offerings that support their learners in developing in their chosen careers. Demand for our end-to-end SaaS solutions are ever-increasing and we are continuing to expand rapidly as a business. If you’re interested in joining a talented, committed and driven team that is leading the charge in this fast-growing space, then you should apply!

In Short

• Making the implementation process as straightforward as possible for the customer.
• Ensuring customers understand what Aptem will and won’t do for them.
• Aligning implementations with customer goals while adhering to industry regulations and best practices.
• Managing project scope and change requests effectively.
• Meeting the timescales agreed in the project plan.
• Recognising when there are issues, assessing risks, and escalating as needed.
• Transitioning customers to Customer Success in good shape for long-term Aptem usage.

Requirements

• Detailed understanding of the Aptem platform, including system functionality and configuration.
• Proficiency in Planhat, SharePoint, Zendesk, and Confluence for project management and reporting.
• Intermediate Microsoft Excel skills (e.g., pivot tables, VLOOKUP, basic data analysis, charts).
• Strong working knowledge of Office 365 applications (Outlook, SharePoint, Word, PowerPoint, Teams).
• In-depth knowledge of industry regulations and funding compliance requirements (Ofsted, ESFA/Skills England).
• Experience with ILR data management to ensure compliance with funding rules.

Benefits

• 27 days holiday (excl. bank holidays), plus 1 additional day off on your birthday.
• Option to take up to 1 day of paid volunteering leave every year.
• Half a day off at the end of the working week during July and August.
• Option to purchase up to 5 days of additional leave.
• Company pension scheme.
• Life insurance.
• Private health insurance with Aviva.
• Discounted gym membership.
• Retail and other discounts.
• Employee Assistance Programme.
• Learning and development budget.
• Regular paid social events throughout the year.