Implementation Consultant - Remote

Overview

We are looking for an enthusiastic Implementation Consultant to help onboard our customers to the Adverity platform. In this role, you will be their trusted advisor, ensuring a successful integration, clear communication, and personalised training to unleash the full power of Adverity.

In Short

• Manage or support customer onboarding projects.
• Understand specific needs to offer tailored advice for optimal platform use aligned with business goals.
• Identify and understand our customer’s individual requirements for the implementation of new data sources.
• Conduct training sessions to enhance platform adoption and retention.
• Proactively keep our customers informed about the progress of projects and ensure that all deadlines are met.

Requirements

• 4+ years of relevant work experience, preferably in customer success, implementation, or professional services at a SaaS company or in a Media agency.
• Strong IT affinity and experience with Rest APIs in a SaaS environment.
• Completed Bachelor's Degree in any field.
• Analytical, problem-solving mindset; customer orientation, teamwork, organizational, communication, effective time management skills.

Benefits

• Flexible working hours and home-office.
• Internal shares program (EDPP).
• 401k matching scheme.
• 20 days PTO (excl. US public holiday and additional sick days).
• Ergonomic workspace and cutting edge technology.
• Budget for job relevant training.
• Regular team events (also remote).
• Modern and stylish office in the heart of New York.
• Sustainable merch for all employees.
• Adverity Social Responsibility Days (+2 days paid off).