Manager, Customer Experience Technology Operations - Remote

Overview

The Manager of Customer Experience Technology Operations will lead the optimization of CX tools and enhance customer interactions while managing vendor relationships and collaborating with cross-functional teams.

In Short

• Experienced Customer Experience Operations leader.
• Dynamic CX Manager with a focus on AI-first servicing.
• Remote-first opportunity for US-based employees.
• Responsible for onboarding and optimizing CX tools.
• Identify process gaps and collaborate for improvements.
• Build project plans and lead execution.
• Mentor a team of CX technical operations professionals.
• Foster strong vendor relationships.
• Establish processes for CX tool administration.
• Monitor system performance and implement enhancements.

Requirements

• 6+ years of experience managing Customer Experience tools.
• Strong project management skills.
• Experience leading and mentoring a team.
• Aptitude for AI and fostering it in the team.
• Excellent analytical and communication skills.
• Values: Customer First, Own It, Stronger Together, Change the Game.

Benefits

• Flexible working culture.
• Incentive programs.
• 20 days PTO every year.
• Generous paid parental leave.
• 100% employer covered insurance.
• Learning and wellness subscription stipend.
• Company-sponsored 401k match.