Customer Success Specialist - Remote

Posted 4 days ago

Customer Service

Full Time

AZ, CO, CT, FL, IA, ID, IL, IN, MA, MD, ME, MI, MN, NC, NM, NY, OR, PA, VT, WA, USA

$19.23 - $22.50/hour

Overview

The Customer Success Specialist at Outward Bound USA plays a crucial role in providing excellent customer service and supporting students in their course selection, contributing to a positive brand image and mission-driven work.

In Short

Provide excellent customer service and support course selection.
Assist with customer inquiries and onboarding processes.
Qualify leads for regional schools and manage CRM data.
Engage with alumni and redirect inquiries as needed.
Participate in outreach events and build relationships with key audiences.
Work collaboratively within the customer success team.
Utilize Salesforce for lead tracking and documentation.
Maintain a positive and inclusive workplace culture.
Support organizational goals through effective communication.
Adapt to challenges and contribute to continuous improvement.

Requirements

2+ years of experience in customer service or a relevant role.
Proficiency with CRM software, particularly Salesforce.
Strong communication skills and cultural competence.
Ability to work independently and as part of a team.
Spanish language skills are a plus.

Benefits

Hourly pay range of $19.23 – $22.50, with potential commission.
Comprehensive benefits including medical, dental, and vision insurance.
Paid time off and federal holidays.
Opportunities for professional development and teamwork.
Flexible work environment with remote options.

Outward Bound USA

Outward Bound USA (OBUSA) is a national non-profit educational organization that has been operating for over 60 years, dedicated to changing lives through challenge and discovery. With a mission to foster resilience and compassion, OBUSA provides programs that help youth develop essential social-emotional skills and navigate their futures with confidence. These programs are designed to be inclusive and relevant, reaching students in both urban and rural settings. The organization is committed to equity and continuous improvement, aiming to expand access to outdoor experiences for underrepresented communities while cultivating a talented workforce of outdoor educators and administrative professionals. OBUSA values collaboration, compassion, and a learning mindset, creating a culture where everyone contributes to the mission of fostering personal growth and community engagement.

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