Customer Success Specialist - Remote

Overview

The Customer Success Specialist will lead the setup, optimization, and ongoing management of a modern customer support and knowledge base ecosystem, ensuring customers receive clear, accurate, and timely guidance.

In Short

• Work remotely with US time zone alignment.
• Full-time independent contractor role.
• Implement customer success platform and ticketing system.
• Develop and maintain a comprehensive knowledge base.
• Provide exceptional customer support and success.
• Collaborate cross-functionally with Product and Marketing teams.
• Monitor analytics to improve the self-service experience.
• Help customers maximize value from the platform.
• Establish efficient workflows and automation.
• Contribute to a positive customer experience from onboarding to product adoption.

Requirements

• Experience in customer success or support roles.
• Strong understanding of SaaS environments.
• Excellent communication and empathy skills.
• Ability to build and maintain customer-facing materials.
• Proficient in setting up ticketing systems.
• Detail-oriented with a focus on process improvement.
• Ability to analyze usage data for continuous improvement.
• Experience working collaboratively across teams.
• Customer-first mindset in all interactions.
• Familiarity with knowledge base tools and best practices.

Benefits

• Work with innovative startups in the clean energy sector.
• Opportunity for professional growth and development.
• Flexible work arrangements.
• Be part of a mission-driven company making a positive impact.
• Engage with top-tier clients and projects.
• Collaborative and supportive work environment.
• Access to resources for continuous learning.
• Potential for long-term career advancement.
• Work remotely from anywhere in Mexico.
• Join a team recognized by the U.S. Department of Energy.