Customer Success Specialist - Remote

Overview

The Customer Success Specialist role focuses on driving impactful customer experiences and ensuring ongoing value realization for clients at SecurityScorecard.

In Short

• Drive customer outcomes and value via digital and personalized engagements.
• Own renewal outcomes across a large customer portfolio.
• Empower customers to become self-sufficient champions of SecurityScorecard.
• Monitor customer health and lifecycle signals for proactive interventions.
• Design and execute scaled engagement programs to drive adoption.
• Collaborate with Support, Sales, Marketing, and Product teams.
• Track and analyze program effectiveness to improve outcomes.
• Contribute to the evolution of the Customer Success motion.

Requirements

• 1+ year of experience in a Customer Success role.
• Customer-obsessed with a commitment to customer advocacy.
• Strong communication skills with diverse audiences.
• Self-motivated and able to work in an ambiguous environment.
• Process-oriented with good decision-making abilities.
• Experience with SalesForce, Gainsight, and Google Suite preferred.
• Cyber/TPRM experience is a plus.
• Fluency in Spanish is required.

Benefits

• Competitive salary and stock options.
• Health benefits and unlimited PTO.
• Parental leave and tuition reimbursement.
• Additional company benefits.