Customer Success Specialist - Remote

Overview

The Customer Success Specialist plays a vital role in ensuring that BrightSign customers and partners receive exceptional support and value from our service platforms. This role focuses on customer experience, technical enablement, quoting support, and collaboration with Sales and cross-functional teams to ensure a seamless experience across the customer lifecycle. This role is remote.

In Short

• Partner with the sales team to qualify leads and provide ongoing support.
• Guide customers through onboarding and usage of BrightSign’s cloud-based tools.
• Serve as the first point of contact for subscription-related questions.
• Maintain ongoing communication to ensure customer satisfaction.
• Support the subscription process and provide expertise around BSN.cloud.
• Ensure proper documentation and tracking of customer information.
• Identify process gaps and recommend improvements.
• Provide feedback to Product and Sales leadership based on customer needs.

Requirements

• 3–5 years of experience in Customer Success, Sales Support, or Software Enablement roles.
• Experience with CRM and ERP systems like Salesforce and NetSuite.
• Strong problem-solving and communication skills.
• Ability to build positive relationships with customers and teams.
• Passion for customer experience and process improvement.

Benefits

• Opportunity to work in a remote environment.
• Be part of a supportive team focused on customer success.