Customer Success Specialist - Remote

Overview

The Customer Success Specialist drives customer retention and sales growth through support of customers with their digital solutions, building consultative relationships to expose customers to additional digital solutions, and collaborating with internal partners and teams to deliver customer satisfaction.

In Short

• Achieves sales target for assigned accounts to achieve customer retention and grow sales.
• Provides consultative upselling and service by applying product knowledge and expertise.
• Performs effective territory planning to drive results.
• Supports customers to enable optimal navigation of digital products and resources.
• Monitors success of digital courses to enable positive customer experience.
• Cultivates relationships to ensure satisfaction and drive customer success.
• Acts as voice of customer to inform internal stakeholders on product and experience improvements.
• Exceeds customer expectations, prioritizes needs, and focuses on retention and renewal.
• Demonstrates strong communication skills, written and verbal.
• Analyzes data and applies insights to drive results.

Requirements

• Minimum of 2 years of experience in relationship-based role – customer or account management.
• Strong desire and commitment to learn additional skills to close on sales opportunities.
• Demonstrated understanding of technology and experience with digital products.
• Ability to build and maintain strong and trusting customer relationships.
• Highly organized with ability to handle multiple projects and work efficiently.
• Ability to work independently and take initiative.
• Some direct sales experience preferred.
• Bachelor’s degree or equivalent experience preferred.

Benefits

• Comprehensive and rewarding Total Rewards package.
• Support and empowerment for employees.
• Commitment to diversity and inclusion.
• Reasonable accommodations for qualified individuals with disabilities.