Customer Success Manager - Remote

Overview

As a Customer Success Manager at Turnitin, you will play a crucial role in helping educational institutions maximize their investment in our solutions, driving customer retention and growth through strong relationships and proactive engagement.

In Short

• Own customer retention and growth through renewals and upselling.
• Drive adoption of solutions and ensure measurable customer outcomes.
• Build trusted relationships with stakeholders at all levels.
• Represent customer feedback to internal teams.
• Collaborate with various departments for seamless customer experiences.
• Monitor customer health and engagement metrics.
• Champion customer advocacy and identify potential advocates.

Requirements

• 3+ years in Customer Success or Account Management in SaaS or EdTech.
• Track record of meeting renewal and upsell targets.
• Ability to build executive-level relationships.
• Understanding of the education technology landscape.
• Excellent communication and presentation skills.
• Organized and data-driven with account management skills.
• Proficiency in CRM and Customer Success tools.
• Collaborative mindset and passion for education.

Benefits

• Remote-first culture with flexibility.
• Generous time off and health programs.
• Education reimbursement.
• Paid volunteer time off.
• Retirement plan with match.