Customer Success Manager - Higher Education - Remote

Overview

The Customer Success Manager for Higher Education at Turnitin is responsible for helping educational institutions maximize the value of their investment in Turnitin's solutions, focusing on customer retention and growth.

In Short

• Own customer retention and growth by securing renewals and identifying expansion opportunities.
• Drive adoption and outcomes through success plans and data-driven business reviews.
• Build trusted relationships with stakeholders across all levels of institutions.
• Act as the customer's voice internally to inform product and marketing strategies.
• Collaborate with Account Executives and Marketing for a seamless customer experience.
• Monitor customer health and engagement using insights and satisfaction metrics.
• Champion customer advocacy by nurturing advocates for case studies and events.

Requirements

• 3+ years of experience in Customer Success or Account Management in SaaS or EdTech.
• Proven track record of meeting renewal and upsell targets.
• Ability to build executive-level relationships within higher education.
• Understanding of the education technology landscape.
• Excellent communication and presentation skills.
• Highly organized and adept at managing accounts.
• Proficiency with CRM and Customer Success tools (e.g., Salesforce).
• A collaborative teammate with a passion for education.

Benefits

• Remote-first culture with flexible work arrangements.
• Health care coverage and wellness programs.
• Education reimbursement and generous paid time off.
• Paid volunteer time off and charitable contribution match.
• Retirement plan with match/contribution.