Associate Customer Success Manager - Higher Education - Remote

Overview

As an Associate Customer Success Manager at Parchment, you will focus on creating a phenomenal experience for members within your territory by managing and utilizing eTranscript SAAS technology.

In Short

• Cultivate an exceptional member experience through calls, emails, and events.
• Build relationships at all levels within member organizations.
• Conduct dynamic presentations and communicate effectively.
• Master Parchment's products and services.
• Manage renewals and expansion opportunities for 100-500 accounts.
• Quoting, negotiating, and closing contracts.
• Accurate forecasting and customer engagement planning.
• Meet revenue and customer satisfaction goals.

Requirements

• Postsecondary degree, BA or BS preferred.
• Experience in the Higher Education industry.
• Excellent written and verbal communication skills.
• Presentation and public speaking ability.
• Proficiency with MS Office and systems like Salesforce.
• Experience in customer success or admissions roles.
• 25-30% travel annually.
• Consistent attainment of quarterly/annual goals.

Benefits

• Competitive salary and 401k.
• Medical, dental, disability, and life insurance.
• HSA program and vision coverage.
• Tuition reimbursement.
• Paid time off and flexible work schedules.