Customer Success Manager, Higher Education - Remote

Overview

The Customer Success Manager role functions as the day-to-day contact for our school partners, ensuring they receive best-in-class service and support.

In Short

• Manage a full account portfolio and relationships with customers.
• Serve as the primary point of contact for customer communication.
• Cultivate trusted advisor relationships with stakeholders.
• Monitor adoption trends and provide recommendations.
• Manage customer onboarding and collaborate with operations.
• Identify opportunities for account expansion.
• Conduct ongoing customer training and product demonstrations.
• Meet personal retention goals.
• Support customers with individualized use cases.
• Provide a customer feedback loop to product teams.

Requirements

• Bachelor's degree required.
• Strong understanding of Salesforce.
• 3 years of experience in a customer success role.
• Preferred experience in the Higher Education market.
• Data-driven, problem-solving mindset.
• Excellent communication and interpersonal skills.
• Ability to manage a portfolio of accounts effectively.
• Understanding of the product's value proposition.
• Data-driven literacy to analyze customer retention.

Benefits

• Fully flexible workforce with remote work options.
• Competitive compensation package.
• 100% paid employee health plan.
• Flexible Paid Time Off Policy.
• Stipend for home office setup.
• 12 weeks fully paid parental leave.
• Meaningful 401(k) with employer match.
• Immediate impact on the company and users.
• Supportive team environment.