APAC Customer Success Manager - Higher Education - Remote

Overview

The APAC Customer Success Manager will partner with high-value customers in the Higher Education sector across Australia and New Zealand, ensuring they achieve their goals with Instructure's products through strong relationships and tailored solutions.

In Short

• Partner with high-value customers in the Higher Education sector.
• Build and nurture relationships with key customer stakeholders.
• Understand customer business drivers and challenges.
• Drive customer adoption of Instructure solutions.
• Maximize revenue opportunities through strategic engagement.
• Collaborate with the sales team for customer growth.
• Advocate for customers by providing feedback to product teams.
• Participate in cross-functional projects supporting customer goals.

Requirements

• Empathy and understanding of customer needs.
• Enthusiasm for education and technology.
• Ability to network and influence senior stakeholders.
• Clear verbal and written communication skills.
• Familiarity with CRM and project management tools.
• Strong prioritization skills under pressure.
• Results-driven mindset with a commitment to learning.
• Background in education, ideally in Higher Education.
• Minimum of 4 years experience in Customer Success or account management in a SaaS company.

Benefits

• Opportunity to work with high-value customers.
• Engagement in a dynamic and fast-paced environment.
• Collaboration with cross-functional teams.
• Contribute to product improvements based on customer feedback.