Professional Education Customer Success Manager - Remote

Overview

As a Professional Education Customer Success Manager at Honorlock, you will play a pivotal role in building and maintaining strong relationships with our clients, focusing on customer satisfaction and the successful implementation of our solutions.

In Short

• Lead the onboarding process for new customers.
• Conduct training sessions to educate customers on platform features.
• Provide expert-level technical support and troubleshooting.
• Develop strategic relationships with key stakeholders.
• Support strategic partnerships and high-impact initiatives.
• Advocate for clients' needs within the organization.
• Monitor client performance metrics for improvement opportunities.
• Drive the renewal process and account expansion.
• Provide training resources to clients.
• Collaborate with internal teams for tailored solutions.

Requirements

• Bachelor’s degree in Business, Marketing, Education, or related field.
• 5+ years of experience in customer success or account management.
• Strong communication and interpersonal skills.
• Ability to analyze data and derive insights.
• Excellent problem-solving skills.
• Ability to work independently and as part of a team.
• Familiarity with online proctoring and/or educational technology is a plus.
• Travel Expectation: 35-40% of the year.

Benefits

• Unlimited PTO.
• Remote-first company.
• Choice of company-issued laptop.
• Healthcare benefits.
• Company matched 401k.