Customer Success Manager, Grammarly for Education - Remote

Overview

The Customer Success Manager for Grammarly for Education will be responsible for cultivating and maintaining strong relationships with education accounts, ensuring high levels of value for customers, and executing successful contract renewals.

In Short

• Own all aspects of the customer life cycle post-sales.
• Manage the renewal process for customers.
• Collaborate with the Sales team for expansion opportunities.
• Onboard customers and train them on available tools.
• Conduct regular account reviews to ensure maximum value.
• Drive account usage through feature adoption.
• Understand technical and business aspects of each customer.
• Create feedback loops to inform the product roadmap.
• Ensure high levels of customer satisfaction.
• Contribute to process improvements across the customer lifecycle.

Requirements

• 3+ years of experience in customer success and account management.
• Fluent proficiency in English.
• Experience with Education and EdTech customers is a plus.
• Proven track record of exceeding renewal quotas.
• Strong relationship-building skills.
• Experience with international stakeholders.
• Ability to synthesize data for decision-making.
• Advocate for customers and work cross-functionally.
• Strong goal-setting and achievement drive.
• Experience with CRM systems.
• Understanding of subscription business models.
• Embodies EAGER values: ethical, adaptable, gritty, empathetic, remarkable.
• Inspired by MOVE principles: move fast, create customer value, value impact, embrace healthy disagreement.

Benefits

• Professional growth opportunities.
• Connected team culture with a remote-first hybrid model.
• Comprehensive benefits package including health care and time off.
• Support for home office setup and wellness stipends.
• Learning and development opportunities.