Senior Customer Education Program Manager - Remote

Overview

As the Senior GTM Enablement Manager who owns our Customer Education Program, you will be responsible for creating, building, and managing a customer certification program designed to elevate our customers' product knowledge and skills. This program will empower our users to become proficient with Deel’s platform while providing formal recognition of their expertise.

In Short

• Lead the creation of a comprehensive customer certification program.
• Design and build self-paced online courses for customers.
• Create interactive certification exams to validate customer skills.
• Communicate program benefits and encourage customer participation.
• Collaborate with Product, Customer Success, and Marketing teams.
• Establish and track metrics to evaluate program success.
• Continuously update certification content based on feedback.
• Build strategies to engage customers in the certification program.

Requirements

• 5+ years of experience in customer education or similar roles.
• Strong understanding of instructional design principles.
• Ability to create engaging educational content.
• Experience with Learning Management Systems (LMS).
• Strong communication skills.
• Analytical mindset to measure program success.
• Experience in project management.
• Ability to work independently and manage stakeholder expectations.
• Results-driven with a track record in dynamic environments.
• Experience in the technology sector.

Benefits

• Provided computer equipment tailored to your role.
• Stock grant opportunities based on role and employment status.
• Additional perks and benefits based on employment status.
• Flexibility of remote work, including WeWork access.