Senior Customer Experience Program Manager - Remote

Overview

Spring Health is on a mission to revolutionize mental healthcare by removing barriers to access. We are seeking a Senior Customer Experience Program Manager to manage key customer programs and ensure successful delivery and satisfaction.

In Short

• Lead program management for customer initiatives.
• Act as the primary contact for customer programs.
• Collaborate with cross-functional teams to meet customer objectives.
• Drive on-time and on-budget program delivery.
• Monitor performance and report on KPIs.
• Build strong relationships with customers and internal teams.
• Identify and address program gaps proactively.
• Utilize data to enhance customer experience.
• Travel as needed for customer engagement.
• Contribute to a positive workplace culture focused on impact.

Requirements

• Bachelor’s degree or equivalent experience.
• 5+ years in program/project management or account management.
• Strong organizational and communication skills.
• Ability to build rapport with stakeholders.
• Experience in data analysis and reporting.
• Proven track record of managing multiple projects.
• Self-starter with a solution-focused mindset.
• PMP certification is a plus.
• Experience in healthcare is a plus.

Benefits

• Health, dental, and vision benefits from day one.
• 401(k) matching for retirement planning.
• Paid time off and parental leave policies.
• Access to mental health support services.
• Professional development reimbursement.
• Donation matching for charitable contributions.