Senior Manager, Customer Experience - Remote

Overview

The Senior Manager, Customer Experience will lead efforts to enhance customer interactions and reduce defects across the DoorDash platform, ensuring a high-quality experience for all users.

In Short

• Drive quality experiences for consumers, merchants, and Dashers.
• Improve processes and reduce defects across the organization.
• Collaborate with cross-functional partners including Product and Engineering.
• Lead strategic initiatives to enhance customer experience.
• Manage a team and drive execution of projects.
• Utilize problem-solving skills to address challenges.
• Report to the Director of Customer Experience.
• Gain visibility from organizational leadership.
• Work in a fast-paced, dynamic environment.
• Contribute to DoorDash's expansion efforts.

Requirements

• 8+ years of experience in management consulting, technology, or related fields.
• Proficient in Excel and SQL.
• Experience building teams and processes from the ground up.
• Strong problem-solving skills.
• Ability to work collaboratively across teams.
• Focus on customer satisfaction and experience.
• Experience in strategic initiative execution.
• Strong communication skills.
• Ability to operate at a detailed level.
• Urgency in achieving goals.

Benefits

• Comprehensive benefits package including 401(k) with employer match.
• Paid time off and parental leave.
• Medical, dental, and vision benefits.
• Disability and life insurance.
• Wellness benefits and mental health programs.
• Equity grant opportunities.
• Paid sick leave in compliance with applicable laws.
• Commuter benefit match.
• Support for family-forming assistance.
• Access to a range of employee wellness programs.