Senior Customer Experience Manager - Remote

Overview

The Senior Customer Experience Manager will work with the Customer Experience Director and partner with multiple stakeholders across PointClickCare to define, govern, measure the end-to-end customer experience and drive actionable outcomes for improving CX.

In Short

• Work with the Customer Experience Director.
• Partner with multiple stakeholders.
• Define and govern customer experience.
• Measure end-to-end customer experience.
• Drive actionable outcomes for improving CX.
• Contract duration of 6 months.
• Potential to extend or convert to full-time.
• Impact millions across North America.
• Join a vibrant culture that empowers employees.
• Engage in meaningful work alongside incredible colleagues.

Requirements

• Experience in customer experience management.
• Strong stakeholder management skills.
• Ability to measure and analyze customer experience.
• Proven track record of driving actionable outcomes.
• Excellent communication skills.
• Ability to work in a dynamic environment.
• Passion for improving customer experiences.
• Experience in healthcare technology is a plus.
• Ability to collaborate with cross-functional teams.
• Leadership skills to guide customer experience initiatives.

Benefits

• Opportunity to advance your career.
• Engaging and meaningful work.
• Work alongside incredible colleagues.
• Impact on healthcare across North America.
• Dynamic work environment.
• Potential for full-time employment.
• Access to a wealth of opportunities.
• Recognition as a top private cloud company.
• Part of a company with admired corporate culture.
• Work driven by a higher purpose.