Customer Success Manager - Remote

Overview

We are looking for a Customer Success Manager to help secure the long-term success of our customers. You will provide support throughout their entire life cycle including deployment, training, and adoption. This role is essential in the success of ensuring that our clients are provided with a world-class experience and opportunities to further develop their business.

In Short

• Manage your book of business ensuring strong customer health and adoption.
• Identify upsell opportunities and develop success plans.
• Maintain data integrity to track key metrics and analyze findings.
• Become an expert on the SevenRooms platform.
• Work collaboratively with various teams across SevenRooms.

Requirements

• 4+ years of experience in Customer Success or Account Management.
• Excellent verbal and written communication skills.
• Ability to influence effectively at all levels of the organization.
• Experience building systems for internal communication.
• Proven ability to manage multiple projects with attention to detail.

Benefits

• 401(k) plan with employer matching.
• 16 weeks of paid parental leave.
• Comprehensive medical, dental, and vision benefits.
• Paid time off and sick leave.
• Wellness benefits and mental health programs.