Customer Success Manager - Remote

Overview

As a Customer Success Manager at Karbon, you will be responsible for managing a portfolio of customers, ensuring their success and driving growth through effective communication and relationship building.

In Short

• Develop and own a quarterly success strategy for your customers.
• Build strong relationships with customers to understand their challenges.
• Become a subject matter expert in Karbon’s Invoicing & Payments product.
• Manage customer renewals and ensure retention.
• Stay updated with Karbon’s Product Roadmap and relay features to customers.
• Monitor customer health and usage metrics proactively.
• Advocate for customers internally, providing feedback to various departments.
• Key performance metrics include Retention and Expansion.

Requirements

• Experience in a B2B SaaS role with a proven track record.
• Knowledge of the accountancy software market is ideal.
• Strong relationship-building skills and a passion for customer value.
• Excellent communication and presentation skills.
• Strong project management skills and experience with cross-functional teams.

Benefits

• Global experience across markets in the US, New Zealand, UK, and Canada.
• Paid flexible time off and a strong work-life balance.
• Generous parental leave policies.
• Pension matching.
• Home office equipment provided.
• Opportunity to work with a high-performing team.
• Focus on promoting high performers from within.
• Collaborative, diverse, and inclusive team culture.