Customer Success Manager - Remote

Overview

This role is remote, allowing for global execution, with optional office locations in New York and San Francisco.

In Short

• Manage a scale book of business of around 100 accounts.
• Partner on the development of ElevenLabs’ scaled Customer Success playbook.
• Build and maintain strong relationships with high potential clients.
• Own the upsell, cross sell, and renewal processes for the scale segment.
• Create repeatable and self-serve processes for customers.
• Measure and improve customer satisfaction & experience.
• Monitor customer usage and adoption of products.
• Track NRR and customer health KPIs against company goals.

Requirements

• 1-3 years of experience in Customer Success in a SaaS organization.
• A strong scalability and customer excellence mindset.
• Strong communication and interpersonal skills.
• Excellent problem-solving and analytical skills.
• A hybrid of customer & product-driven mentality.

Benefits

• Flexible time off.
• Monthly coworking stipend if not near main hubs.
• Annual discretionary stipend for professional development.
• Annual discretionary stipend for social travel to meet colleagues.
• Annual company offsite at a new location.