Customer Success Manager - Voice Technology - Remote

Overview

As a Customer Success Manager at ElevenLabs, you will play a pivotal role in supporting and guiding clients through their voice AI journey, focusing on long-term value creation.

In Short

• Be part of an early Customer Success team with significant impact opportunities.
• Build and maintain relationships with commercial and enterprise clients in the APAC region.
• Onboard new clients and drive long-term product adoption.
• Monitor customer usage to identify improvement areas.
• Own account expansion and renewal.
• Measure and improve customer satisfaction and experience.
• Track customer success KPIs against company goals.

Requirements

• 3-7 years of experience in Customer Success within a SaaS organization.
• Strong customer excellence mindset.
• Commercial experience in renewals and account expansion.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Fluency in Mandarin and English, with experience in a bilingual environment preferred.

Benefits

• High-velocity innovation with minimal bureaucracy.
• Collaboration with a global team across 30+ countries.
• Remote-first work environment prioritizing talent over location.
• Continuous growth opportunities in AI.