Customer Success Manager - Wearable Technology - Remote

Overview

Kinetic is on a mission to provide an Insurance offering where technology can create a safer work environment for our clients and where our broker partners can provide a unique risk mitigation strategy to their clients and prospects. Through Kinetic’s wearable technology, which sits on the wearer’s hip and alerts them when they perform a high-risk motion, we are able to help people change their behavior and prevent painful, costly injuries. Our wearable technology has been deployed to tens of thousands of industrial workers at some of the leading Fortune 500 firms, and has been proven to reduce injuries by 55%.

In Short

• Educate Policyholders about Kinetic's wearable tech and its efficacy
• Tailor deployment strategies to individual Policyholders' needs
• Manage relationships with key members of Policyholders' teams
• Present comprehensive impact reports on the effectiveness of Kinetic's wearable technology
• Coordinate additional resources across internal and external teams
• Travel up to 30-40% of the time to customers in the Northeast US
• Work in a fully distributed, remote team
• Engage with diverse teams and backgrounds
• Contribute to proactive loss control and premium savings
• Support a technology-driven approach to worker safety

Requirements

• Must be located in the Northeast US
• 2+ years of experience in business operations or customer facing roles
• Bachelor’s degree or equivalent
• Strong attention to detail, data driven, highly organized
• Motivated self-starter with problem solving skills
• Ability to thrive in a dynamic, start-up environment
• Effectively manage time and customer requests
• Communicate technical impacts to non-technical audiences
• Bilingual in Spanish / English is a plus
• Degree in Workplace Safety is a plus

Benefits

• Remote position with required travel
• $90k-$100k base salary + bonus and equity
• Fully distributed team across all continental US time zones
• Choose your OS - employees can choose any computer they prefer
• Medical, dental, and vision insurance
• 20 vacation days per year
• 9 federal holidays off
• Parental Leave
• Pre-tax 401k contribution
• HSA with compatible health plans
• 20% off Kindbody services
• FREE: Health Advocate
• FREE: Telehealth Membership
• FREE: OneMedical Account