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Customer Success Manager - Remote

Posted 3 days ago
Customer Service
Full Time
United Kingdom

Overview

Complexio’s Foundational AI platform automates business processes by ingesting and understanding complete enterprise data—both structured and unstructured. Through proprietary models, knowledge graphs, and orchestration layers, Complexio maps human-computer interactions and autonomously executes complex workflows at scale.

In Short

  • Lead strategic relationships with enterprise clients adopting AI-powered automation.
  • Serve as the primary point of contact for key enterprise clients.
  • Develop tailored success plans for clients.
  • Translate technical capabilities into actionable use cases.
  • Help clients interpret model outputs and automation outcomes.
  • Collaborate with Product and Engineering teams.
  • Support pre-sales and onboarding activities.
  • Coordinate with Support and DevOps for incident resolution.

Requirements

  • Experience in customer success or account management.
  • Strong technical fluency and project management skills.
  • Ability to translate technical concepts for clients.
  • Experience with enterprise-level clients.
  • Strong communication and collaboration skills.

Benefits

  • Opportunity to work with cutting-edge AI technology.
  • Impactful role in driving client success.
  • Collaborative work environment.
  • Professional development opportunities.
Complexio logo

Complexio

Complexio is a pioneering company focused on automating business activities through its Foundational AI technology, which processes both structured and unstructured company data to derive meaningful insights. By utilizing proprietary models and algorithms, Complexio enhances understanding of human interactions with data, enabling automation that can replicate and improve these actions autonomously. The company is a joint venture between Hafnia and Símbolo, collaborating with partners such as Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan. Complexio is dedicated to developing innovative applications that leverage AI to enhance user experiences and streamline communication.

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