Customer Success Manager - Remote

Overview

This position offers an exciting opportunity to lead technical customer success initiatives within a dynamic cybersecurity environment.

In Short

• Deliver technical training and onboarding sessions to customers.
• Serve as the technical liaison for Customer Success Managers.
• Manage multiple projects with minimal supervision.
• Develop and maintain training curriculum aligned with new product launches.
• Build and nurture strong customer relationships.
• Track and communicate account metrics and project progress.
• Identify growth opportunities for sustainable customer success.

Requirements

• Proactive problem-solving skills.
• Excellent communication skills.
• Passion for customer satisfaction.
• Experience in technical support or customer success roles.
• Ability to work in a fast-paced, collaborative setting.

Benefits

• Opportunity to work in a dynamic cybersecurity environment.
• Professional development and training opportunities.
• Collaborative team culture.