Customer Success Manager - Remote

Overview

12twenty is the leading platform for employers to connect with elite early career professionals. Our community includes millions of students, recent graduates, and alumni from top business schools, law schools, and universities around the world. We take pride connecting our community of candidates with recruiters from top companies across industries. Come join our fast growing organization!

In Short

• Serve as the primary post-sale point of contact for employers.
• Own client retention and minimize churn.
• Identify and manage expansion opportunities within existing accounts.
• Prepare and facilitate virtual and in-person account reviews.
• Educate employer customers on best practices.
• Identify opportunities for process improvements.
• 4-6 years in customer success, account management, or sales.
• Strong cross-functional skills.
• Ability to manage a large portfolio of clients.
• Bachelor’s degree required.

Requirements

• Working knowledge of Google Suite, MS Office Suite, and Salesforce.
• SaaS, Higher Education, and/or Recruiting experience.
• Solution Selling Experience.

Benefits

• Competitive salary.
• Generous PTO policy.
• Full benefits, including 401(k).
• Regular team happy hours and activities.
• Remote work flexibility.