Customer Success Manager - Remote

Overview

The Customer Success Manager at Outreach is responsible for driving platform adoption and providing strategic guidance to customers, ensuring their engagement and success with the Outreach platform.

In Short

• Drive platform adoption and assess customer engagement health.
• Serve as a point of contact for post-implementation guidance.
• Apply best practices from Outreach customers to consult with others.
• Influence stakeholders to achieve customer goals.
• Champion the development of Value Plans for accounts.
• Complete Outreach Operating Rhythm activities for customer satisfaction.
• Identify risks to client health and provide mitigation strategies.
• Connect internal teams to enhance customer experience.
• Prioritize multiple projects with varying stakeholder priorities.
• Stay updated on sales and revenue trends.

Requirements

• 2+ years of experience in CSM or Account Management in SaaS.
• Experience managing a book of 30-40 clients.
• Domain knowledge in sales processes and go-to-market strategies.
• Strong strategic and critical thinking skills.
• Effective problem-solving and time management skills.
• Ability to synthesize data for decision-making.
• Self-starter with a high sense of initiative.
• Strong communication and active listening skills.
• Bachelor’s degree or equivalent work experience.

Benefits

• Opportunity to work in a dynamic and innovative environment.
• Engagement with cross-functional teams.
• Professional growth opportunities.
• Remote work flexibility within the US.
• Access to industry events and learning resources.