Customer Success Manager - Remote

Overview

As a Customer Success Manager at Limitless, you will play a critical role in supporting a highly technical product used by a passionate and fast-expanding community, helping to define how we support our users.

In Short

• Handle inbound questions and issues, especially those that require technical curiosity.
• Debug and investigate user problems by digging into logs and replicating bugs.
• Create leverage by building internal tools and streamlining workflows.
• Spot patterns from user feedback to improve onboarding and UX.
• Collaborate with product and engineering to prioritize issues and shape the roadmap.
• Work closely with a growing user base and define support processes.
• Contribute to a remote-first culture with team members across the U.S.
• Be involved in high-impact projects with ownership and accountability.
• Engage in quarterly retreats to strengthen team collaboration.
• Enjoy flexible vacation and a supportive work environment.

Requirements

• Experience supporting a technical product or working with engineering teams.
• Strong debugging instincts and ability to dive into logs and APIs.
• Excellent writing skills with a focus on user understanding.
• Ability to thrive in ambiguity and take ownership of tasks.
• Passion for building systems to improve customer support.

Benefits

• Health insurance, including vision and dental coverage.
• Top-of-market compensation and equity options.
• Flexible vacation policy to promote work-life balance.
• Employee-friendly equity terms with opportunities to sell vested stock.
• 401(k) plan with company matching for U.S. employees.
• Office reimbursement for those who prefer to work from an office.
• 12 weeks of paid parental leave for all new parents.
• Quarterly retreats to foster team bonding.
• Final week of the year off for recharging.
• Provision of top-of-the-line equipment for all employees.