Instructional Designer - Remote

Overview

The Instructional Designer at Outreach plays a crucial role in creating educational materials that drive customer success, reduce support tickets, and enhance customer value through effective training content.

In Short

• Scoping and creating engaging, scalable content for customer outcomes.
• Writing self-paced courses and training assets, including videos and assessments.
• Understanding customer impact and sentiment to drive positive feedback.
• Collaborating with go-to-market teams for internal and external educational content.
• Maintaining knowledge of customer personas and use cases.
• Managing and administering the Learning Management System (LMS).
• Designing performance-based learning assessments aligned with objectives.

Requirements

• 3+ years of experience in instructional design or related field.
• Strong project management skills to handle multiple projects.
• Customer-focused attitude with a passion for learner experience.
• Ability to incorporate innovative practices in learning.
• Experience with e-authoring tools and LMS software.
• Exceptional written and verbal communication skills.

Benefits

• Work in a fast-paced, innovative environment.
• Opportunity to impact customer education and success.
• Collaborate with various teams across the organization.
• Contribute to the evolution of design language and style guidelines.