Customer Success Manager - Remote

Overview

BrandBastion is a leading AI-powered solution for social media engagement and brand protection. Imagine a role where your contributions directly shape innovative AI solutions. There is opportunity for you to take genuine ownership, drive meaningful impact, and accelerate your growth. You'll be at the forefront of the AI world, working within an innovative startup culture alongside inspiring clients. Plus, enjoy the freedom and flexibility of a fully remote position as part of our supportive global team.

In Short

• Own a portfolio of high-value accounts.
• Transform client relationships and drive account growth.
• Act as an embedded partner for clients.
• Lead strategic meetings with executive stakeholders.
• Proactively solve problems before they arise.
• Collaborate with AI specialists for tailored solutions.
• Analyze performance data for strategic recommendations.
• Implement strategies to prevent churn.
• Act as the voice of the customer within the company.
• Develop customer advocates for testimonials and case studies.

Requirements

• Strong relationship-building skills.
• Proven experience in account management.
• Ability to think strategically and analytically.
• Experience with AI and social media engagement solutions.
• Excellent communication skills.
• Proactive problem-solving abilities.
• Familiarity with performance metrics and KPIs.
• Experience in a startup or tech environment is a plus.

Benefits

• Opportunity for growth and impact in a leading AI company.
• Supportive global team culture.
• Flexible remote work environment.
• Visa sponsorship for Australian citizens relocating to the US.