Customer Success Manager - Remote

Overview

BrandBastion is a leading AI-powered solution for social media engagement and brand protection. Our AI isn’t new, it has been built, tested, and refined over a decade to ensure unmatched precision and scalability.

In Short

• Own a portfolio of high-value accounts and deepen their success and growth.
• Act as an Embedded Partner, building trust and guiding decision-making.
• Drive Account Growth by identifying new use cases and features.
• Own the Success Plan, co-creating customer plans aligned to KPIs.
• Lead Strategic Meetings with executive stakeholders.
• Proactively Solve Problems by identifying risks early.
• Collaborate with AI specialists to fine-tune models for clients.
• Analyze performance data and translate insights into recommendations.
• Implement strategies to prevent churn and ensure client retention.
• Act as the voice of the customer within the company.

Requirements

• Strong relationship-building skills.
• Experience in account management or customer success.
• Ability to think strategically and analyze data.
• Proactive problem-solving skills.
• Experience in collaborating with technical teams.
• Excellent communication skills.
• Understanding of social media engagement strategies.
• Ability to manage multiple accounts effectively.
• Experience in driving customer transformation.
• Familiarity with AI solutions is a plus.

Benefits

• Opportunity to work with a leading AI-powered solution.
• Dynamic and innovative work environment.
• Potential for professional growth and development.
• Collaborative team culture.
• Flexible working arrangements.