Customer Onboarding & Support Specialist - Remote

Overview

An overview paragraph about the job

In Short

• Own onboarding for Essential customers: Audit accounts, set up workflows, record personalized Loom tutorials, lead onboarding calls, and ensure accounts are fully optimized
• Convert trial users into happy paying customers by showcasing value early and often
• Provide pre- and post-launch support, troubleshooting issues and ensuring long-term satisfaction
• Act as the go-to implementation expert: Customize platform experiences to meet each customer’s unique needs
• Improve our operations: Create and maintain help center articles, suggest process improvements, and streamline onboarding flows
• Collaborate cross-functionally with Customer Success, Product, and Ops teams to bring new features to life and improve customer outcomes
• Jump in where needed: Assist Customer Success Managers with technical onboarding tasks and serve as an extension of the team

Requirements

• Passionate about helping customers succeed
• Tech-savvy and thrives in fast-paced environments
• Experience in customer support or onboarding roles
• Strong troubleshooting skills
• Ability to customize platform experiences
• Excellent communication skills
• Experience with creating help center articles
• Collaborative mindset to work with cross-functional teams

Benefits

• Work with a fast-growing AI leader
• Opportunities for professional development
• Collaborative and innovative work environment
• Flexible working hours
• Remote work opportunity