Customer Onboarding Specialist - Remote

Overview

As a Customer Onboarding Specialist at SiteMinder, you will provide software training to hotel customers across Europe, ensuring they learn how to use the products effectively.

In Short

• Provide software training to hotel customers via screenshare, chat, and phone.
• Use an engaging style to ensure customers benefit from product features.
• Receive product and internal software training.
• Work with a buddy for mock training before customer training.
• Demonstrate a positive customer experience attitude.
• Qualify customer requirements for product implementation.
• Deliver high-standard customer training.
• Communicate procedures to ensure customer satisfaction.
• Resolve customer issues proactively.
• Drive customer projects forward.

Requirements

• Fluent in English and Spanish.
• Proven customer service experience.
• Tech-savvy with knowledge of technology.
• Goal-oriented and target-driven.
• Focus on customer experience.
• Experience in the hotel industry or SaaS is a plus.

Benefits

• Hybrid working model (in-office & from home).
• Mental health and well-being initiatives.
• Generous parental leave policy.
• Paid birthday, study, and volunteering leave.
• Sponsored social clubs and team events.
• Employee Resource Groups for connection and involvement.