Customer Onboarding Specialist - Remote

Overview

We are seeking a Customer Onboarding Specialist to play a pivotal role in supporting our growing customer base and ensuring a smooth onboarding experience for new users.

In Short

• Guide new users through the registration and payment process.
• Handle spreadsheets of tenant information and format data.
• Provide ongoing support to existing customers.
• Engage in proactive outreach to customers in English and Spanish.
• Support various administrative tasks as the company grows.
• Build and enhance internal onboarding processes.

Requirements

• Prior experience in onboarding customers on software.
• Fluent in English and Spanish with excellent communication skills.
• Comfortable juggling multiple responsibilities.
• Attention to detail in managing and formatting data.
• Patience and empathy in customer interactions.

Benefits

• Opportunity to grow with the company.
• Dynamic work environment.
• Make a meaningful impact on customer experience.