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Partner Integrations Analyst - Remote

Posted 1 week ago
Customer Service
Full Time
Thailand

Overview

SiteMinder is seeking a Partner Integrations Analyst to assist third-party integration partners in connecting with SiteMinder via APIs, ensuring customer satisfaction and high-quality standards.

In Short

  • Act as a liaison for third-party integration partners.
  • Troubleshoot complex connectivity issues.
  • Explain technical concepts to non-technical stakeholders.
  • Work in a fast-paced delivery team.
  • Ensure partners meet quality certification standards.

Requirements

  • Experience in customer service via phone and email.
  • Strong troubleshooting and analytical skills.
  • Excellent written communication skills.
  • Ability to prioritize workload.
  • Previous project coordination experience.
  • Flexibility to work across time zones.
  • Basic scripting and SQL experience.
  • Familiarity with SOAP and REST APIs.
  • Experience with Postman.
  • Experience in technical documentation.

Benefits

  • Equity packages for employees.
  • Hybrid working model.
  • Mental health and well-being initiatives.
  • Generous parental leave policy.
  • Paid birthday, study, and volunteering leave.
  • Sponsored social clubs and team events.
  • Employee Resource Groups for connection.
  • Investment in personal growth and training.
siteminder logo

siteminder

SiteMinder is a leading technology company that specializes in hotel commerce solutions, dedicated to simplifying the online booking process for accommodation owners. Since its inception in 2006, SiteMinder has been at the forefront of innovation, providing a world-class platform that supports over 44,500 hotels across 150 countries, processing more than 100 million reservations annually. The company prides itself on fostering a diverse and inclusive workplace culture, encouraging employees to bring their unique perspectives to the table. With a commitment to collaboration and creativity, SiteMinder continues to revolutionize the hospitality industry by helping hotels of all sizes—from boutique establishments to large chains—connect with travelers and enhance their online presence.

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