Customer Onboarding Specialist - Remote

Posted 2 weeks ago

Customer Service

Full Time

Toronto, Canada

Overview

As our first Customer Onboarding Specialist, your primary focus will be ensuring our clients are set up for long-term success through a seamless onboarding process and ongoing support.

In Short

Welcome new users and guide them through setup.
Serve as the primary point of contact for clients.
Identify growth opportunities for clients.
Handle inquiries via email, chat, and video calls.
Act as the voice of the customer to improve the product.

Requirements

Experience in customer service or onboarding roles.
Strong communication skills.
Ability to build relationships with clients.
Proactive problem-solving skills.
Familiarity with SaaS platforms is a plus.

Benefits

Work remotely with occasional office days.
Join a growing and profitable company.
Collaborate with diverse teams across different countries.
Opportunity to shape the customer experience.
Access to professional growth opportunities.

Bonsai

Bonsai is a rapidly growing company that provides a platform designed to help agencies and consultancies streamline their operations, win new clients, deliver projects efficiently, and ensure timely payments. With a focus on enhancing operational efficiencies and profitability, Bonsai offers three core product suites: Client Management, Project Management, and Financial Management. The company has been profitable and is backed by prominent investors such as Y Combinator, Matrix Partners, and Index Ventures. Operating remotely since 2016, Bonsai boasts a diverse team spread across nine countries.

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