Customer Onboarding Specialist - Remote

Overview

As our first Customer Onboarding Specialist, your primary focus will be ensuring our clients are set up for long-term success through a seamless onboarding process and ongoing support.

In Short

• Welcome new users and guide them through setup.
• Serve as the primary point of contact for clients.
• Identify growth opportunities for clients.
• Handle inquiries via email, chat, and video calls.
• Act as the voice of the customer to improve the product.

Requirements

• Experience in customer service or onboarding roles.
• Strong communication skills.
• Ability to build relationships with clients.
• Proactive problem-solving skills.
• Familiarity with SaaS platforms is a plus.

Benefits

• Work remotely with occasional office days.
• Join a growing and profitable company.
• Collaborate with diverse teams across different countries.
• Opportunity to shape the customer experience.
• Access to professional growth opportunities.