Customer Onboarding Specialist - Remote

Overview

Brightwheel is seeking a highly motivated individual to play a key role in supporting and training our customers through a successful implementation of brightwheel at their childcare centers, enhancing early education through innovative solutions and exceptional customer service.

In Short

• Assist customers in learning and adopting the brightwheel product for their center
• Own a running portfolio of 100+ accounts throughout the 4-12 week onboarding process
• Prioritize accounts for strategic actions to complete the implementation process
• Engage effectively with customers and resolve concerns professionally
• Use critical thinking to identify and resolve technical issues
• Serve as the expert on brightwheel’s technology platform
• Collaborate across teams to ensure a smooth customer experience
• Participate in ongoing training to develop product and onboarding skills

Requirements

• 2+ years of customer success, sales, or account management experience
• Proven track record in onboarding new customers preferred
• Ability to manage a high-volume workflow and prioritize tasks
• Comfort with addressing customer objections and creating solutions
• Excellent collaboration skills across internal stakeholders
• Strong prioritization and time management skills
• Exceptional phone and written English communication skills
• Bilingual communication ability (Spanish) is a plus
• Attention to detail in client interactions
• Comfort with ambiguity and fast-paced environments
• Proficient in remote communication technologies and CRM tools

Benefits

• Work in a fully remote team
• Be part of a mission-driven company
• Opportunity to enhance early education
• Collaborate with a passionate and talented team
• Engage with a diverse group of customers and stakeholders