Customer Support Specialist - Remote

Overview

Bonsai is the all-in-one platform helping agencies, consultancies, and professional service firms run and scale their operations. From lean 5-person studios to 100-person teams, thousands of businesses around the world rely on Bonsai to streamline their workflows and manage everything from proposals and contracts to time tracking, invoicing, finances, and even banking.

As the way we work evolves, so do the needs of modern service businesses. Admin and operations can quickly become a bottleneck to growth—Bonsai removes that friction, so teams can stay focused on delivering great work, not managing overhead.

We’re profitable, growing fast, and backed by world-class investors including Y Combinator, Matrix Partners, and Index Ventures.

In Short

• Provide fast, friendly, and knowledgeable support via email and live chat.
• Gather feedback from users and collaborate with Product and Engineering teams to improve the platform.
• Contribute to support articles, FAQs, and other resources to empower customers with self-service options.
• Identify areas to enhance our support workflows and ensure we provide an outstanding customer experience.

Requirements

• Strong problem-solving skills.
• Excellent communication skills.
• Ability to work in a fast-paced environment.
• Experience in customer support or related field.

Benefits

• Work with a growing and profitable company.
• Be part of a team focused on customer satisfaction.
• Opportunities for professional growth.