Account Management Intern - Remote

Overview

This internship is focused on ensuring clients are set up for long-term success through a seamless onboarding process and ongoing support.

In Short

• 6-month internship with the possibility of extension.
• Primary focus on client onboarding and support.
• Work closely with Sales, Customer Success, Product, and Marketing teams.
• Own client relationships from the moment they join Bonsai.
• Identify opportunities to add value and eliminate friction.
• Serve as the primary point of contact for clients.
• Handle inquiries via email, chat, and video calls.
• Act as the voice of the customer for internal teams.
• Foster a culture of customer-centricity at Bonsai.
• Help clients navigate the platform and tailor their experience.

Requirements

• Strong communication skills.
• Ability to build and maintain relationships.
• Proactive approach to client engagement.
• Empathy and efficiency in handling inquiries.
• Interest in customer success and advocacy.

Benefits

• Work in a profitable and rapidly growing company.
• Remote work flexibility.
• Opportunity to learn from various teams.
• Gain experience in account management.
• Possibility of extension after the internship.