Account Manager - Remote

Overview

As our first Account Manager, your primary focus will be ensuring our clients are set up for long-term success through a seamless onboarding process and ongoing support.

In Short

• Welcome new users and guide them through setup.
• Serve as the primary point of contact for clients.
• Identify growth opportunities for clients.
• Handle inquiries with efficiency and empathy.
• Act as the voice of the customer.
• Work closely with Sales, Customer Success, Product, and Marketing teams.
• Foster a culture of customer-centricity.
• Ensure clients are equipped with the tools and knowledge to succeed.
• Maintain regular check-ins with clients.
• Provide timely solutions via email, chat, and video calls.

Requirements

• Experience in account management or customer success.
• Strong communication and interpersonal skills.
• Ability to understand client business goals.
• Proven problem-solving skills.
• Empathy and a customer-first mindset.
• Familiarity with project management tools.
• Ability to work independently in a remote environment.
• Experience in a tech or SaaS company is a plus.
• Willingness to occasionally work in the Toronto office.
• Strong organizational skills.

Benefits

• Work in a profitable and rapidly growing company.
• Be part of a remote-first team.
• Opportunity to shape the customer experience.
• Collaborate with cross-functional teams.
• Access to professional development resources.
• Flexible work hours.
• Engage with a diverse team across multiple countries.
• Participate in team-building activities.
• Contribute to a culture of innovation.
• Competitive compensation package.