Customer Support Specialist - Remote

Overview

As a Customer Support Specialist at Calendly, you will provide a high touch experience to customers, helping them maximize the use of our product and saving them valuable time.

In Short

• Act as the first point of contact for users needing assistance.
• Resolve tickets via Live Chat, Phone, or Email.
• Maintain expert-level product knowledge.
• Participate in support initiatives and meet team goals.
• Document and advance customer issues effectively.
• Empathize with customers and provide solutions.
• Work in a fast-paced environment.
• Utilize technical skills to assist customers autonomously.
• Be a self-starter and take ownership of the customer experience.
• Work Sunday-Thursday, 10am to 7pm ET.

Requirements

• 1+ years of experience in software (SaaS) customer support.
• Technical troubleshooting skills.
• Experience in Live Chat or Phone support is a plus.
• Exceptional written and verbal communication skills.
• Ability to thrive in a metrics-focused role.
• Outstanding time management skills.
• Collaborative mindset with a customer-centric approach.
• Self-starter mentality.
• Authorized to work in the USA.
• Curiosity for technology and problem-solving.

Benefits

• Career growth opportunities.
• Inclusive and equitable candidate experience.
• Quarterly Corporate Bonus program.
• Equity awards.
• Competitive benefits package.