Customer Support Specialist - Remote

Overview

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Customer Support Specialist in the UK.

This fully remote contracting role is ideal for a tech-savvy and service-oriented individual who enjoys solving problems and creating meaningful customer experiences. You’ll be a key part of the support function, rapidly responding to inquiries, investigating technical issues, and ensuring users feel heard and valued. You’ll also help maintain community standards and contribute to knowledge-sharing efforts through documentation. If you thrive in a fast-moving environment, enjoy working autonomously, and are excited about shaping the future of AI-powered tools, this could be the perfect fit for you.

In Short

• Respond promptly to customer support tickets, resolving issues efficiently and empathetically.
• Investigate technical problems, particularly those involving APIs and browser-based issues.
• Contribute to and maintain support documentation, FAQs, and help center resources.
• Act as a liaison between users and internal teams, ensuring customer feedback is heard and addressed.
• Monitor user-generated content to ensure it aligns with community guidelines and platform standards.
• Assist in the review and moderation of platform assets, including voice content, to maintain quality.

Requirements

• Strong communication skills.
• Experience in customer support or a similar role.
• Technical proficiency, particularly with APIs and web applications.
• Ability to work independently in a remote environment.
• Problem-solving mindset.
• Familiarity with documentation processes.

Benefits

• Fully remote work environment.
• Opportunity to work with cutting-edge AI technology.
• Flexible work hours.
• Collaborative team culture.
• Professional growth opportunities.