Customer Support Specialist - Remote

Overview

The Customer Support Specialist will assist clients in using the MYLE software, providing technical support and ensuring client satisfaction.

In Short

• Handle incoming client requests remotely.
• Provide technical support related to MYLE software.
• Identify root causes of issues and offer tailored solutions.
• Collaborate with team members to resolve tickets.
• Escalate complex tickets to technical teams.
• Contribute to knowledge base and internal process improvements.
• Participate in internal training and development.
• Progress through defined support roles with increased responsibilities.
• Work full-time (40 hours/week) with flexible shifts.
• Join a purpose-driven organization in the healthcare technology sector.

Requirements

• Previous experience in customer service.
• Desire to help clients and deliver exceptional experiences.
• Strong problem-solving skills.
• Willingness to learn and adapt.
• Fluency in French and English (spoken and written).
• Passion for technology and quick learning of new tools.

Benefits

• Flexible work environment (remote or hybrid).
• Performance-based bonuses.
• Generous group insurance coverage from day one.
• Paid break between Christmas and New Years.
• Annual training allowance for professional development.
• Culture of transparency, collaboration, and innovation.