Customer Support Specialist - Remote

Overview

As a Customer Support Specialist at Deel, you will play a crucial role in delivering exceptional customer service and support for our global payroll and HR platform.

In Short

• Provide high-quality customer support through various channels.
• Utilize a consultative and empathetic approach to enhance customer experience.
• Efficiently manage customer inquiries via voice calls, live chats, emails, and social media.
• Demonstrate strong ownership in resolving issues and communicating with customers.
• Stay updated with Deel platform features and changes.
• Collaborate with internal teams to optimize workflows.
• Process orders and deliver troubleshooting solutions.
• Meet performance targets in a fast-paced environment.
• Participate in ongoing product training and upskilling.
• Work independently in a remote setting.

Requirements

• Experience in BPO, call centers, or customer-facing roles preferred.
• Ability to provide support across multiple platforms.
• Fluent in written and verbal English communication.
• Outcome-oriented mindset with strong research skills.
• Demonstrated ability to provide customer satisfaction through empathy.
• Experience in a global SaaS company is a plus.
• Zendesk experience preferred.
• Willingness to accept feedback and adapt to processes.
• Exceptional collaboration and ownership of tasks.
• Flexibility to work during non-core business hours if needed.

Benefits

• Stock grant opportunities based on role and location.
• Additional perks based on employment status and country.
• Flexibility of remote work, including optional WeWork access.