Customer Support Specialist - Remote

Overview

As a Customer Support Specialist at Gcore, you will be responsible for providing first-line support to customers and internal users, resolving technical issues, and offering consultations about our products and services.

In Short

• Handle customer requests via chat, email, and phone.
• Provide consultations on Cloud, CDN, Hosting, and AI services.
• Resolve technical issues and forward complex cases to higher support levels.
• Work two consecutive day shifts followed by two days off.
• Communicate effectively in English.
• 1+ year of Technical Support experience required.
• Good networking knowledge (TCP/IP, DNS).
• Excellent problem-solving and communication skills.
• Ability to explain complex concepts clearly.
• Work from anywhere in the world for up to 45 days per year.

Requirements

• 1+ year of Technical Support experience.
• Good networking knowledge (TCP/IP, DNS, MAC address).
• Understanding of hardware and software diagnostics.
• English level B2 or higher.
• Excellent customer advocacy and soft skills.
• Strong problem-solving abilities.
• Organized and a team player.
• Responsible and polite with strong communication skills.
• Able to explain complex concepts clearly.
• Skilled at prioritizing tasks.

Benefits

• Competitive salary.
• Flexible working hours.
• Remote, hybrid, or office work options.
• Private medical insurance for you and your family.
• 5 additional vacation days.
• Fully paid sick leave days.
• Allowance for significant life events and birthdays.
• Language classes.
• Modern office space with free snacks and drinks.
• Team sports activities.