Technical Support Engineer (Edge Network) - Remote

Overview

The world’s digital experiences run on something invisible: the infrastructure and software that keep them fast, reliable, and secure. At Gcore, you’ll help design and deliver that foundation for an AI-driven world.

In Short

• Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
• Provide consultations regarding our products and services in Edge Network.
• Conduct technical diagnostics to resolve issues and escalate if needed.
• Address complex technical issues and provide effective solutions.
• Identify patterns in technical issues and suggest improvements.

Requirements

• 1+ year of Technical Support experience.
• English level B2 or higher.
• Good networking knowledge (TCP/IP, DNS, etc.).
• Good understanding of hardware and software diagnostics.
• Solid experience with CDN and Linux.
• Knowledge of monitoring tools such as Grafana, Kibana.
• Good customer advocacy and soft skills.
• Strong problem-solving abilities.
• Quick learner, organized, and a team player.
• Able to explain complex concepts clearly.

Benefits

• Competitive salary.
• Flexible working hours.
• Remote, hybrid, or office work options.
• Work from anywhere in the world for up to 45 days per year.
• Private medical insurance for you and your family.
• 5 additional vacation days.
• Additional fully paid sick leave days.
• Allowance for significant life events and birthdays.
• Language classes.
• Modern office space with free snacks.