Technical Support Engineer (Edge Network) - Remote

Overview

As a Technical Support Engineer at Gcore, you will help design and deliver the infrastructure and software solutions that power digital experiences in an AI-driven world.

In Short

• Handle customer and internal user requests via chat, email, and phone.
• Provide consultations regarding products and services in Edge Network.
• Conduct technical diagnostics to resolve issues.
• Address complex technical issues and provide effective solutions.
• Identify patterns in technical issues and suggest improvements.
• Collaborate with team members to enhance support capabilities.
• Work two consecutive night shifts followed by two days off.
• Flexible work options available: remote, hybrid, or office.
• Competitive salary and benefits package.
• Work from anywhere for up to 45 days per year.

Requirements

• 1+ year of Technical Support experience.
• English level B2 or higher.
• Good networking knowledge (TCP/IP, DNS, etc.).
• Understanding of hardware and software diagnostics.
• Experience with CDN and Linux.
• Knowledge of monitoring tools like Grafana and Kibana.
• Strong problem-solving abilities and customer advocacy skills.
• Quick learner, organized, and a team player.
• Responsible and optimistic with strong communication skills.
• Ability to explain complex concepts clearly.

Benefits

• Competitive salary.
• Flexible working hours.
• Remote work options.
• Private medical insurance.
• Additional vacation and sick leave days.
• Language classes.
• Modern office space with free snacks.
• Team sports activities.